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Account Manager / Client Relations
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We have an opportunity for an Account Manager in Client Relations who has experience in software or networking technology sales. Our company is a small but growing technology manufacturer with an international customer market. This position will involve heavy phone work with technically oriented customers, so a technical background and confident, engaging manner is a must. The ability to learn new material quickly and communicate it effectively is also critical.
Note: This position will not involve making unsolicited calls, only response / follow up to customer queries.
Job overview:
Answering phones, fielding customer queries, responding to sales calls and customer emails as well as communicating the company mission. This is a full time position.
Specific responsibilities:
- Keep current on all product information, pricing and contract terms
- Provide real-time, appropriate responses to customer queries (usually via email)
- Track customer needs and execute follow ups
- Analyze customer requirements and prepare and present proposals, quotes and recommended solutions based on this analysis
- Review purchase order contracts and prepare bids
- Nurture existing contacts
- Help represent the company at tradeshows / other events
- Manage the sales pipeline to maximize revenue while providing accurate and timely forecasts
- Help identify sales strategies for target verticals (particularly Banking / Telco)
- Network within organizations to find targets
- Establish and cultivate strong relationships with customers, including face-to-face meetings
- Other duties as assigned
- **This position will not involve any business development or channel management**
Qualifications:
- At least 3 years of experience selling (preferably IT / network monitoring products and services) to Government, Enterprise or Telecoms
- Self-sufficient and self-motivated
- Technical aptitude / background
- Highly developed organizational, planning, management, and writing / oral communication skills
Significant pluses:
- Databases: Creating forms, reporting, etc
- Foreign Languages
Position Benefits / Opportunities:
- Interact in an international marketplace representing a rapidly growing market leader
- Be on the leading-edge of a growth technology shaping the direction of computer networks
- Gain a panoramic understanding of the manufacturing and sales process
The position offers:
- Competitive salary
- Medical, dental, vision
- Vacation, sick leave
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About the Company
VSS monitoring (www.vssmonitoring.com) is the industry's leading innovator of distributed network traffic collection targeting the evolving requirements of the world's most security conscious network professionals in telecommunications, government and enterprise. We create hardware-driven network systems that significantly advance network monitoring architectures by saving costs, expanding analyzer/IDS visibility and elevating response time efficiency. To this end, we are a leading developer of Distributed Taps and currently maintain the largest product portfolio of any vendor in the space. We are distinguished internationally as the only tap vendor providing distributed solutions with a brand known for quality and performance.
Founded in 2003 and based in Silicon Valley, California, VSS monitoring has a global reach that is supported by over 35 sales partners worldwide. The company's acronym, "VSS", stands for "Visibility, Stealth and Security".
How to apply:
Please send resumes to careers@vssmonitoring.com or click on the apply button at the bottom of this page. Please indicate job title in subject line.
Principals only. EEO.
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