VSS monitoring - Home of Distributed Network Taps


	Contact \| Press Room

About VSS

Service Quality

This short request form of five questions relates to your experiences with the delivery of service from both customer and technical support teams.

Availability

1. In your experiences, have the support representative been readily available to take your call during our business hours?
Always
Inconsistently
Less

2. When you called outside our business hours or you've called while your designated representative has been on other call, how swift has the representative been in returning contact?
Very Speedy - No Complaints
Average - Slightly Dissatisfying
Poor - Very Dissatisfying

Communication

3. Have you found communicating with VSS monitoring representative easy, and clear. This applies to requesting & ordering getting overall approval, ordering products shipping & follow ups?
Very Satisfying
Expected Better
Very Poor

4. Have VSS monitoring been comprehensive in answering your queries & helping you toward solutions?
Very Thorough
Good but needed more detail
Problem wasn't solved

Delivery Process

5. Delivery Process - Was the shipping of the product, lead times given and packaging as received by you all in accordance with your expectations?
Flawless
Only Satisfactory
Disappointing

Email:		Company:
First Name:		Last Name:

: : : : :