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About VSS

General

This short form requests feedback on your general impressions of our company as they relate to our website, interactions with our personnel and overall company presentation. Feel free to add comments where applicable.

Website:

1. Does this website communicate clearly what we do?
Absolutely Not at all Only vaguely
2. Does this website communicate clearly the function of each of our products?
Yes No Partially
3. Was it easy to find the products and/or information you were looking for?
Yes No Had some difficulty
Interactions with our personnel:
4. During Phone Reception:
Were you greeted by our receptionist in an alert, professional & pleasant manner?
Very satisfied Not satisfied Could be improved

5. Call Waiting:
While you were holding for a representative was the greeting informative and easy to listen to?
Satisfactory Not satisfactory Could be improved

6. The Support Team: (Customer & Technical Support)
Please rank the support team according to their clarity in communication, swiftness in completing the work and comprehensiveness in providing a solution.

Summary of other company attributes:
7. Product quality: Please rank our product with respect to performance, reliability & warranty support.


8. Service quality: Please rank our service quality with respect to accessibility, comprehensiveness in support and follow up.


9. Product affordability: VSS monitoring prides itself in being the vendor of superior affordability. Please rank our products according to the following.


10. Overall company rating for VSS monitoring:

Email:		Company:
First Name:		Last Name:

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