Internet Keeps Disconnecting | Troubleshooting Guide & How To Fix the Issue

Are you tired of the internet keeps disconnecting at home or at the office? It might be time to switch internet service providers.

If your internet keeps disconnecting with a notification on your computer about your wireless router or internet connection, make sure that the issue is not your internet service provider (ISP). There may be a problem with your Ethernet cable, so check out this page, to find a right cable for you. If that is not the case, check out how to access your router in this article

Sometimes the best way to test your internet connection is to measure the upload speed and download speed from the internet to your local computer. If you find your computer having problems establishing stable internet connections from your computer to your local network, read more about some of the best internet providers to help improve internet speed. Or, if you are a gamer, before you start playing, check out the best Ethernet cables for ps4 here.

Why does my internet keep disconnecting?

Sometimes you can reset your router to regain a stable internet connection. However, if the internet keeps disconnecting, it may be your wi fi connection from your internet service provider, not the wireless router that is the culprit.

If your internet keeps randomly disconnecting, first check to see if your network adapters are correctly connected. Next see if your wireless network router is working correctly.

If the problem is not your computer or your wireless modem, it might be the network connection from your internet service provider (ISP). It might be time to switch internet providers.

Another common issue is that some Windows and MacOS users often still keep an old, slow modem to connect to the internet, which causes the internet to drop sporadically. Simply buying a new modem to replace the old one may be a sufficient solution to fix this problem. Experiment and try to fix any immediate problems with a replacement to see what works for you.

How do I stop my internet from disconnecting?

If the internet on your desktop computer, laptop, mobile phone, or other devices keeps randomly disconnecting, you may find this solution helpful to remedy different problems with your WiFi or wired network. Some reasons for connectivity issues may be simple with quick fixes available. Other times the cause of the connectivity issues may have more difficult reasons that you will need to find out on your own.

If possible, reset your WiFi router and see if the problem is a quick fix or not by checking on the hardware. Sometimes it just takes a few minutes to connect to the WiFi network again. If there is connectivity issues that persists and causes difficulty to connect to the network, then you may want to check on the settings on the router or any connected devices to see if there are still any issues.

Be sure to update your WiFi adapter drivers and WiFi router firmware by checking on the manufacturer's official website for any updated drivers. Download those necessary drivers and install them onto your machine. Operating systems like Windows PC and MacOS have different firmware updates for their respective drivers.

check the cables

Checking for Network Status and Basic Troubleshooting for Connected Hardware


On your mac, click on the "Apple" button on the top left corner of the menu bar, then click on "System Preferences" under the dropdown menu, next click "Network".

You can see every network connections available under the WiFi network list on the left. A status indicator next to the connection shows its status. Green means active and turned on, where the network is in current use and connected. Yellow means active but not connected. Red indicates that the service has not yet been set up.

If the internet still disconnects randomly and the problem still persists, you may need to update your firmware. You can also try and test each WiFi network one by one to try if one network is faster than another by clicking on on the network name. See which network works significantly faster than another.


Click the "Start" button, then click "Control Panel". Inside the "Control Panel", next click "Hardware and Sound". The window that appears is "Devices and Printers". Click on "Device Manager" under that section to open up the settings and configure accordingly to how you would like to use each one.

To see each individual hardware component such as the network card in your Windows machine, click on the arrow next to each category. You can also double-click an item to reveal a "Properties" window. If there is no issue, you will see the message "This device is working properly" under the "Device status" section of the window.

Try to update the network card by pressing the "Windows" key + "R" key. Next, type "Devmgmt.msc" without the quotes and press "Enter". Click "Network Adapter" to view the settings. Next, right click on the driver and click on "Update driver software".

One way you can view WiFi networks available to connect on to the internet by going to the menu bar on the bottom right hand corner. Next, right click in the tray and open "Network and Sharing Center". There you can go to "Change Adapter Settings" to find your adapter on the "Properties" section.

Why does my WiFi keep disconnecting and reconnecting?

If your devices such as your smartphone, tablet, or computer encounter connectivity issues such that the device keeps connecting and disconnecting randomly to the WiFi network, the problem may be with the internet service provider or hardware such as the network card or device signal.

Common Reasons of Connectivity Issues

It is possible that certain common connectivity issues may be either hardware or software-related . Check your WiFi router and network settings to see if the out-of-date drivers may be the cause of the internet connectivity problem.

  • WiFi driver, WiFi adapter, or modem card is outdated with out-of-date firmware or other software.
  • WiFi hotspot signal strength is poor (the cause may be because your computer is at the very edge of the WiFi network radius)
  • Internet Service Provider (ISP) has internet connection issues
  • Router network card is damaged or needs replacement
  • Ethernet cable is damaged or partially damaged leading to a poor internet connection signal.
  • Cable modem is damaged by water or other external element leading to internet connectivity problems
  • WiFi interference from other WiFi networks or devices nearby causes internet connectivity to be unstable
  • WiFi network requires sign-in on login page with correct user name and password credentials to access the network. Sometimes a simple fix like this works to get you back online quickly without issue.
good internet

How do I fix an unstable Internet connection?

An unstable internet connection that keeps randomly disconnecting may be the result of such common reasons as an unreliable Internet Service Provider or a malfunctioning internet modem. To fix the problem can range in time from a few minutes to a few hours. If you are still having trouble, check with your ISP to see if they can send a service repair call to help fix the problem.

First, make sure to check what operating system your computer is running to find the appropriate user manual and troubleshooting guide for your wireless router. Below are some common potential fixes for an unstable internet connection on your computer or other devices:

  • If your device is far from the WiFi router, move closer to the router to give the device the best possible exposure and range to the WiFi network signal.
  • Reset your WiFi router and check that the router supports your current operating system. You can unplug the power cable and wait a few minutes before plugging it back in. Remember to check for the names of different ports on the back of the modem or router to see where to plug the cable back in once the reset is complete.
  • Restart all devices such as your computer or smartphone and double check the operating system and firmware has the latest update.
  • Use an ethernet cable that directly connects from the modem to your computer for a wired connection. You can also use the ethernet cable by connecting it from the modem to the router and then from the router to your computer directly.
  • Update the network card driver or other firmware. You may need to check to see if the updated driver supports your current operating system.
  • Install the correct drivers according to your machine's operating system (I.e., Windows or MacOS).
  • Contact your Internet Service Provider (ISP) and see if there is a reported issue of network coverage or connectivity issues in your area due to maintenance, repair, weather, or other extraordinary circumstances. Ask for a technician from the ISP company to come inspect or fix anything that might be wrong.
  • Other quick fixes to address the issue include checking your drivers and other hardware such as your network card or making sure that your cable modem and WiFi router cables are all plugged in correctly.
  • Update your machine to the latest OS version such as on Windows or Mac in order to get the most up-to-date bug fixes that may address each issue. Usually every update will provide release notes that may have patched a previous issue or other problem.


1. Why does my internet keep disconnecting?

Your internet connection may go down at random times if your modem does not communicate properly with your internet service provider (ISP). Modems are critical to providing internet access because they convert data from a network into a signal for your router and Wi-Fi devices.

2. How do I fix unstable WiFi?

What can I do if my wireless router/modem router's wireless network is unstable?

1. Maintain a reasonable distance between wireless clients.
2. Avoid obstacles.
3. Eliminate wireless clients.
4. Minimize interfering signals from other wireless devices.
5. Adjust the router's position optimally.
6. Modify the router's settings.

3. Can too many devices crash a router?

Not really. While having an excessive number of connected devices does not guarantee that your Router will crash, it can have an adverse effect on performance and connectivity. Generally, issues will include delayed load times, buffering, and latency, as well as the need to reconnect devices to compete for bandwidth.

4. Can a router be overloaded?

Yes, it is possible to overload. Your router, in conjunction with your modem, wirelessly distributes your Internet signal. Whether at home or at work, when multiple devices that require an Internet connection are used concurrently, your router may become overloaded.

5. How many devices can 300Mbps support?

No more than 12 devices.
If you're connected to the internet via a broadband connection with download speeds of 300Mbps, you can comfortably stream ultra-HD video to up to 12 devices simultaneously.

About Dusan Stanar

I'm the founder of VSS Monitoring. I have been both writing and working in technology in a number of roles for dozens of years and wanted to bring my experience online to make it publicly available. Visit to read more about myself and the rest of the team.

Leave a Comment