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Internet Keeps Disconnecting | Troubleshooting Guide & How To Fix the Issue

Are you tired of the internet keeps disconnecting at home or at the office? It might be time to switch internet service providers.

If your internet keeps disconnecting with a notification on your computer about your wifi router or internet connection, make sure that the issue is not your internet service provider (ISP). There may be a problem with your Ethernet cable, so check out this page, to find a right cable for you. If that is not the case, check out how to access your router in this article

Sometimes the best way to test your internet connection is to measure the upload speed and download speed from the internet to your local computer using the speed test app  or via other website / web pages. If you find your computer having problems establishing stable internet connections from your computer to your local network, read more about some of the best internet providers to help improve internet speed. Or, if you are a gamer, before you start playing, check out the best Ethernet cables for ps4 here.

Why does my internet keep disconnecting?

Sometimes you can reset your wifi routers to regain a stable internet connection. However, if the internet keeps disconnecting, it may be your wi-fi connection from your internet service provider, not the wireless router that is the common culprit.

If your internet randomly disconnects, first check to see if your network adapters are correctly connected. Next see if your wireless network router is working fine already.

If the problem is not your computer or your wireless modem, it might be the network connection from your internet service provider (ISP). It might be time to switch internet providers.

Another common network issues are that some Windows and MacOS users often still keep an old, slow modem to connect to the internet, which causes the internet to drop sporadically. Simply buying a new modem to replace the old one may be a sufficient solution to fix this problem. Experiment and try to fix any immediate problems with a replacement to see what works for you.

How do I stop my internet from disconnecting?

If the internet on your desktop computer, laptop, mobile phone, or other devices keeps randomly disconnecting, you may find this solution helpful to remedy different problems with your Wi-Fi or wired network. Some reasons for connection issues may be simple with quick fixes available. Other times the cause of the connection issues may have more difficult reasons that you will need to find out on your own.

If possible, reset your WiFi router and see if the problem is a quick fix or not by checking on the hardware. Sometimes it just takes a few minutes to connect to the Wi-Fi network again. If there is connectivity issues that persists and causes difficulty to connect to the network, then you may want to check on the configurations on the router or any devices connected  to see if there are still any issues.

Be sure to update your Wi-Fi adapter drivers and WiFi router firmware by checking on the manufacturer's official website for any updated drivers. Getting those necessary drivers from the internet and install them onto your machine. Operating systems like Windows PC and MacOS have different firmware updates for their respective wireless card drivers.

check the cables

Checking for Network Status and Basic Troubleshooting for Connected Hardware


On your mac, click on the "Apple" button on the top left corner of the menu bar, then click on "System Preferences" under the dropdown menu, next click "Network".

You can see every network connections available under the WiFi network list on the left. A status indicator next to the wifi connection shows its status. Green means active and turned on, where the network is in current use and connected. Yellow means active but not connected. Red indicates that the service has not yet been set up.

If the internet still disconnects randomly and if still the problem persists, you may need to update your router's firmware. You can also try and test each WiFi network one by one to try if one network is faster than another by clicking on on the network name. See which network works significantly faster than another.


Click the "Start" button, then click "Control Panel". Inside the "Control Panel", next click "Hardware and Sound". The window that appears is "Devices and Printers". Click on "Device Manager" under that section to open up the settings and configure accordingly to how you would like to use each one.

To see each individual hardware component such as the LAN adapter card in your Windows machine, click on the arrow next to each category. You can also double-click an item to reveal a "Properties" window. If there is no issue, you will see the message "This device is working properly" under the "Device status" section of the window.

Try to update the LAN adapter card by pressing the "Windows" key + "R" key. Next, type "Devmgmt.msc" without the quotes and press "Enter". Click "LAN Adapter" to view the wi-fi settings. Next, right click on the driver and click on "Update driver software".

One way you can view Wi-Fi networks available to connect on to the internet by going to the menu bar on the bottom right hand corner. Next, right click in the tray and open "Network and Sharing Center". There you can go to "Change Adapter Settings" to find your adapter on the "Properties" section.

Why does my WiFi keeps disconnecting and reconnecting?

If your devices such as your smartphone, tablet, or PC encounter connection issues such that the device keeps dropping and disconnecting randomly to the Wi-Fi network, the problem may be with the internet service provider or hardware such as the network adapter card or wireless signal.

Most Common Reasons of Connection Issues

It is possible that certain common connection issues may be either hardware or software-related . Check your WiFi router and network configurations to see if the out of date router device driver issues may be the cause of the internet connectivity problem.

  • Wi-Fi driver, Wireless adapter, or modem card is outdated with out-of-date firmware or other software.
  • WiFi hotspots signal strength is poor (the cause may be because your PC is at the very edge of the Wireless network radius)
  • Your Internet Provider has connection issues
  • Router network card is damaged or needs replacement
  • LAN cable is damaged or partially damaged leading to a poor internet connection signal.
  • Cable modem is damaged by water or other external element leading to web connectivity problems
  • Wireless interference from other Wi-Fi networks or devices nearby causes internet connectivity to be unstable
  • Wi-Fi network requires sign-in on login page with correct user name and password credentials to access the network. Sometimes a simple fix like this works to get you back online quickly without issue.
good internet

How do I fix an unstable Internet connection?

An unstable internet connection that keeps randomly disconnecting may be the result of such most common reason as an unreliable ISP or a malfunctioning internet modem. To fix the problem can range in time from a few minutes to a few hours. If you are still having trouble, check with your ISP to see if they can send a service repair call to help fix the problem to make your wifi connection stable again.

First, make sure to check what operating system your PC is running to find the appropriate user manual and troubleshooting guide for your wireless router. Below are some common potential fixes for an unstable internet connection on your computer or other devices:

  • If your device is far from the WiFi router, move closer to the router to give the device the best possible exposure and range to the WiFi network signal.
  • Reset your WiFi router and check that the new router supports your current operating system. You can unplug the power cables and wait a few minutes before plugging it back in. Remember to check for the names of different ports on the back of the modem or router to see where to plug the cable back in once the reset is complete.
  • Restart all the devices such as your PC or smartphone and double check the operating system and firmware has the latest update.
  • Use an ethernet cable that directly connects from the modem to your computer for a wired connection. You can also use the ethernet cable by connecting it from the modem to the router and then from the router to your computer directly.
  • Update the network card driver to the latest firmware. You may need to check to see if the updated driver supports your current operating system.
  • Install the correct and latest drivers according to your machine's operating system (I.e., Windows or MacOS).
  • Contact your ISP and see if there is a reported issue of network coverage or connection issues in your area due to maintenance, repair, weather, or other extraordinary circumstances. Ask for a technician from the ISP company to come inspect or fix anything that might be wrong.
  • Other fixes to address the issue include checking your drivers and other hardware such as your network card or making sure that your cable modem and WiFi router cables are all plugged in correctly.
  • Update your machine to the OS latest version such as on Windows or Mac in order to get the most up-to-date bug fixes that may address each disconnecting issue. Usually every Mac OS and windows updates will provide release notes that may have patched a previous issue or other internet problem related.


1. Why does my internet keep disconnecting?

There could be a number of reasons why your internet keeps disconnecting. One possibility is that there is a problem with your modem or router. Another possibility is that there is a problem with your service provider. You may also need to check your computer's settings to make sure that they are properly configured for internet access. If you have any other devices that use the internet, such as a gaming console or smart TV, you should also test them to see if they are having the same issue.

2. How do I fix unstable Wi-Fi?

There are a few things you can do to try and fix unstable Wi-Fi. First, check to make sure that you have a strong signal in the area where you're trying to use Wi-Fi. If you have a weak signal, try moving closer to the router. You can also try changing the channel on your router if there are other networks using the same channel. If none of those solutions work, you may need to buy a new router.

3. Can too many devices crash a router?

It's a common misconception that if too many devices are connected to a router, it will crash. In reality, this is not really the case. A router can handle a large number of devices without any issues. However, if the devices are using a lot of bandwidth, it could cause congestion and slow down the network. Additionally, if there are too many devices trying to connect to the network at once, the router may not be able to handle the load and will crash.

4. Can a router be overloaded?

Yes, it is possible to overload. Your router, in conjunction with your modem, wirelessly distributes your Internet signal. Whether at home or at work, when multiple gadgets that require an Internet connection are used concurrently, your router may become overloaded.

5. How many devices can 300Mbps support?

300Mbps can support up to 12 devices simultaneously, making it perfect for small businesses or home offices. With that kind of speed, everyone in the office can be online at the same time, streaming music or video, and browsing the web without any lag. 300Mbps is also great for households with multiple people who all want to be online at the same time.

About Dusan Stanar

I'm the founder of VSS Monitoring. I have been both writing and working in technology in a number of roles for dozens of years and wanted to bring my experience online to make it publicly available. Visit https://www.vssmonitoring.com/about-us/ to read more about myself and the rest of the team.

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